Shipping policy

Shipping Policy

Effective date: 23/01/2026
Contact: myliftloads@gmail.com

  1. Processing time (order preparation)
    Our products are not personalized. Orders are typically processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment is confirmed.
    Processing times may be longer during peak periods (for example holidays, promotions) or due to inventory checks, carrier constraints, or operational delays.

  2. Shipping time (transit)
    After your order ships, typical transit time is 7 to 9 business days, depending on the destination and local carrier conditions.
    Delivery times are estimates, not guarantees. Transit times can vary due to customs processing, weather, carrier capacity, remote areas, or local disruptions. Shipping to Latin American countries may take longer.

  3. Order cutoff and business days
    “Business days” do not include weekends or public holidays in the country of dispatch or destination.

  4. Shipping destinations
    We ship worldwide, subject to carrier availability and legal restrictions.

  5. Tracking
    When available, you will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking updates depend on the carrier and may take 24 to 72 hours to appear.

  6. Customs, duties, and taxes (international orders)
    For international shipments, the customer is responsible for any customs duties, import taxes, brokerage fees, or local charges imposed by the destination country, unless we explicitly state otherwise at checkout. Customs processing may also affect delivery time.

  7. Address accuracy and undeliverable packages
    Customers are responsible for providing a complete and accurate shipping address. If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to pick up, we may offer reshipment at the customer’s cost. If you prefer not to reship, we may issue a refund only after the item is returned to us, minus original shipping costs and any return or handling fees (where applicable).

  8. Delays and delivery issues
    If your order has not shipped within the stated processing time, contact us and we will provide an update.
    If a shipment is delayed after dispatch, this is typically outside our control. If tracking confirms the parcel is lost or never delivered, contact us and we will work with the carrier to find a resolution. Remedies, if any, may depend on the carrier investigation and the shipping service used.

  9. Damaged parcels or defective items on arrival
    Please inspect your order upon delivery and contact us as soon as possible if the item arrives damaged or defective. Provide clear photos of the item, packaging, and shipping label. Approved cases are handled under our Return, Refund, and Replacement Policy.

  10. Mandatory consumer rights (worldwide notice)
    Nothing in this Shipping Policy limits or excludes any non-waivable statutory rights under applicable consumer protection laws. Where local law provides additional rights or specific remedies for late, lost, or non-conforming deliveries, those statutory rights will apply.

  11. Contact
    For shipping questions, contact: myliftloads@gmail.com

Return address (only if instructed by us):
Zürcherstrasse 35
8174 Stadel (ZH)
Switzerland