Refund policy

Return, Refund, and Replacement Policy (Worldwide, Non-Personalized Products)

Effective date: 23/01/2026
Contact: myliftloads@gmail.com

1. Scope
   This policy applies to non-personalized products sold worldwide. It explains when you can request a return, refund, or replacement.

2. 30-day return window (change of mind allowed)
   You may request a return and refund within 90 days of delivery (as shown by carrier tracking) as long as all of the following are true:

• The item is unused and in the same condition as received

• The item is in its original packaging (including inserts/accessories, if any)

• The return request is made within 90 days of delivery

1. How to request a return
   Email myliftloads@gmail.com and include:

• Order number and full name

• The reason for the return (optional but helpful)

• Photos showing the item condition and original packaging (we may request these to confirm eligibility)

1. Return authorization required (do not ship without approval)
   Returns are accepted only after written approval from us. Items sent back without authorization may be refused and returned to sender.

Return address (only if instructed by us):
Zürcherstrasse 35
8174 Stadel (ZH)
Switzerland

1. Return shipping costs

• If you are returning an item due to change of mind, you are responsible for return shipping costs, unless we explicitly state otherwise.

• If the return is due to damage, defect, or wrong item, we will cover reasonable return shipping or provide a label where available.

1. Refunds and deductions
   If your return is approved and the item is received and inspected:

• We will refund the purchase price to the original payment method.

• Original shipping fees are not refundable unless the return is due to our error (wrong item) or a confirmed defect/damage, or where required by law.

• If the item is returned used, damaged, incomplete, or not in original packaging, the return may be rejected or the refund may be reduced where allowed by law.

1. Damaged, defective, or wrong item (replacement or refund)
   If your item arrives damaged, defective, or you received the wrong item, contact us as soon as possible and within 90 days of delivery. Provide:

• Order number and full name

• A brief description of the issue

• Clear photos (and video if helpful) showing: the issue, the packaging, and the shipping label
  If approved, we will provide, at our discretion:

• A replacement at no cost, or

• A refund (full or partial depending on the issue), or
  

1. Refund timing
   If a refund is approved, it will be issued to the original payment method. Refunds are typically processed within 10 business days after approval (or after inspection if a return is required). Banks and card issuers may take additional time to post the refund.

2. Cancellations and address changes

• If you need to cancel or change your address, contact us as soon as possible.

• We cannot guarantee changes once an order has been processed or shipped.

• Customers are responsible for providing a correct shipping address. If an order is returned due to an address error provided by the customer, we may offer reshipment at the customer’s cost. If you prefer a refund, it may be processed only after the item is returned to us, minus applicable shipping/handling fees where allowed.

1. International shipping, duties, and taxes
   For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or local charges imposed by the destination country, unless we explicitly state otherwise at checkout.

2. Worldwide notice, mandatory consumer rights
   Nothing in this policy limits or excludes any non-waivable statutory rights under applicable consumer protection laws. Where local law provides additional rights or specific remedies, those statutory rights will apply.

3. Contact
   For any return, refund, or replacement request, contact: myliftloads@gmail.com